| |  | Our Mission
Our mission is to provide our customers and their pets a safe, secure path that all pets can navigate without aid from their owners. Our steps help owners as well as pets. We are a four person team including Crystal, Jimmie, Beau and Robert. We work hard every weekday to help our customers many of whom are very happy and relieved to have a new set of stairs from LuckyPetFurniture.com
Shipping
We ship all our steps through Fedex Ground. Our Large Pet Steps ship out the next business day. The Mini Pet Steps are made to order and take 5-7 business days to ship, sometimes less. We have a flat rate shipping fee of $37.95 except for the single step which costs $19.00.
Returns
If an item is damaged please let us know within 10 business days so we can have Fedex pick the package up. We will file a claim and either send you out a new step or issue a refund, it's your choice. If you simply wish to return your steps within 30 days for any reason please ship them to the address above. Your refund will be issued minus a 20% restocking fee.
Unless damaged or defective, all shipping costs and methods are the responsibility of the person returning the steps.
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